Privacy Policy

At the Institute of Hepato-Pancreato-Biliary & Liver Transplantation (IHPBLT), we are committed to protecting the privacy and confidentiality of every patient, caregiver, website visitor, and healthcare partner. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit www.ihpblt.com, book an appointment, request a second opinion, or use any of our healthcare services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue the use of our website and services.

1. Who We Are

The Institute of Hepato-Pancreato-Biliary & Liver Transplantation (IHPBLT) is a specialized centre for liver transplantation, HPB surgery, pancreatic surgery, biliary surgery, gastrointestinal surgery, and liver disease management, led by Dr. Abhideep Chaudhary and his multidisciplinary team.

This Privacy Policy applies to all services provided through:

• Website
• Appointment booking forms
• Online Second Opinion services
• International Patient Services
• WhatsApp and email communications
• Telephone enquiries
• Digital marketing campaigns
• Patient education resources

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

• Full Name
• Email Address
• Mobile Number
• Postal Address
• Country and City
• Date of Birth
• Gender
• Emergency Contact Details

Medical Information

To provide appropriate healthcare services, we may collect:

• Medical history
• Current diagnosis
• Previous surgeries
• Liver disease history
• Laboratory reports
• Imaging reports (CT, MRI, PET, Ultrasound)
• Biopsy reports
• Prescription details
• Medication history
• Blood group
• Donor-related information (where applicable)

International Patient Information

If you are seeking treatment from outside India, we may also collect:

• Passport details
• Nationality
• Visa information
• Travel details
• Insurance information
• Medical records required for treatment planning

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies
• Pages visited
• Referral sources

3. How We Use Your Information

Your information is used only for legitimate healthcare and operational purposes, including:

• Scheduling appointments
• Providing medical consultations
• Offering Online Second Opinions
• Planning liver transplant evaluations
• Coordinating donor assessments
• International patient coordination
• Responding to enquiries
• Sending appointment reminders
• Processing payments (where applicable)
• Improving website performance
• Providing customer support
• Conducting patient satisfaction surveys
• Maintaining medical records
• Complying with legal and regulatory obligations

4. Medical Records & Confidentiality

Your medical information is treated as strictly confidential.

Medical records are accessed only by authorized healthcare professionals involved in your treatment or by authorized administrative personnel when necessary for patient care, billing, or regulatory compliance. We do not sell, rent, or commercially exploit patient medical records.

5. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Measure website traffic
• Enhance browsing experience
• Analyse visitor behaviour

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Communication

We may contact you through:

• Phone calls
• SMS
• WhatsApp
• Email

These communications may include:

• Appointment confirmations
• Appointment reminders
• Reports or follow-up requests
• Treatment-related communication
• Health education
• Service updates

You may opt out of promotional communications at any time while continuing to receive essential healthcare communications.

7. Information Sharing

We may share your information only when necessary for providing healthcare services.

This may include:

• Treating doctors
• Medical specialists
• Diagnostic laboratories
• Radiology centres
• Blood banks
• Organ transplant coordination authorities
• Insurance providers
• Payment gateway providers
• Technology service providers
• Government or regulatory authorities where required by law

All third-party service providers are required to maintain the confidentiality and security of your information.

8. International Patients

For patients travelling from outside India, personal information may be shared with relevant departments involved in:

• Treatment planning
• Visa assistance
• Travel coordination
• Accommodation support
• Financial counselling
• Medical documentation

Only the minimum necessary information will be shared.

9. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information.

These include:

• Secure servers
• Encrypted data transmission
• Restricted staff access
• Password-protected systems
• Firewall protection
• Regular security monitoring
• Backup procedures

While we strive to protect your information, no online system can guarantee absolute security.

10. Data Retention

Your information is retained only for as long as necessary:

• To provide healthcare services
• To comply with applicable medical record regulations
• For legal and regulatory requirements
• For quality assurance and audit purposes

When information is no longer required, it is securely deleted or anonymized.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your records
• Request deletion where legally permissible
• Withdraw consent for marketing communications
• Request copies of your medical records (subject to hospital policy)

Requests may be verified before processing.

12. Third-Party Websites

Our website may contain links to external websites including healthcare organizations, educational resources, and social media platforms.

We are not responsible for the privacy practices or content of these external websites. Users are encouraged to review their respective privacy policies before sharing personal information.

13. Children's Privacy

Healthcare services for children are provided only with the involvement of parents or legal guardians. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in legal requirements, healthcare practices, or website functionality. The updated version will always be published on this page with the revised effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Institute of Hepato-Pancreato-Biliary & Liver Transplantation (IHPBLT)

Website: www.ihpblt.com

Phone: +91-9871855547

Email: digital.abhideep@gmail.com

Address:
Institute of Hepato-Pancreato-Biliary & Liver Transplantation (IHPBLT)
BLK-Max Super Speciality Hospital
Pusa Road, New Delhi – 110005, India

Consent

By using the IHPBLT website or submitting your information through our online forms, appointment requests, Online Second Opinion platform, WhatsApp, email, or telephone, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection and processing of your information in accordance with applicable laws.